Maintaining and Developing the Future of Banking
Business Case
The company’s digital banking platform was initially developed in-house before being outsourced to Proxiad SEE. The organization needed a trusted long-term partner to maintain and enhance its online banking system, European CRM, and migration processes. To achieve this, the company expanded its development team, seeking expertise to support both current operations and future innovations while ensuring high-quality solutions, thus solidifying themselves as the future of banking in France.
Customer Profile
Founded in 1995 as a wholly-owned subsidiary of a multinational banking and financial institution, the company pioneered transactional online brokerage just three years later. Through acquisitions and strategic expansion, it became a key player in online banking and stock market services across Europe. Today, it is regarded as the most recommended bank in France, serving over 1 million customers.
About The Project
A Proxiad SEE client since 2007, the company relies on Proxiad’s expertise to develop and maintain a complex information system. This system combines CRM functionalities with middle-office operations, supporting:
- Customer data management
- Account and asset management
- Process automation
- Risk assessment
- Communication flows & campaigns
- Regulatory reporting
The platform integrates seamlessly with multiple partner systems in real-time and via file-based processes, using PL/SQL and Java batches. It supports daily operations for 1,500 employees and serves approximately 10,000 online customers.
Benefits
As France’s most cost-competitive online bank, managing expenses efficiently is a priority. Proxiad SEE ensures ongoing technology updates, faster development cycles, and robust support to meet these needs. Despite the project’s rapid growth and evolving requirements, Proxiad SEE has maintained a stable team of experienced professionals, ensuring deep expertise in the client’s business operations, regulatory requirements, and strategic objectives.
Solution
Proxiad SEE provides Third-Party Maintenance (TPM) services and leads the development of the bank’s European CRM for France, Germany, the UK, and Spain. The team also develops critical middle- and front-office applications, including:
- Credit risk management
- Online banking services
- Trading solutions
The project began with a small dedicated team of 3-4 developers and has grown to a highly skilled team of 40+ experts, operating under the fixed price model.
Team Composition:
- Project Managers
- Java Developers
- PL/SQL Developers
- Quality Assurance Engineers
The long-term collaboration has fostered trust and strategic alignment, with Proxiad SEE providing continuous consultancy, high-quality development, and ongoing improvements to support the bank’s long-term growth.
Technologies
- Backend: Java, PL/SQL
- CRM & Middleware: Custom-built solutions for customer management and risk assessment
- Integration: Real-time and batch processing with partner systems
- Support Tools: Automated reporting and administration
