2024 was a testament to our unwavering commitment to technical excellence, innovation, and client success. Across multiple industries, our teams have demonstrated their ability to deliver high-quality software solutions, optimize infrastructure performance, and push the boundaries of AI and predictive analytics. Now, without further ado, I proudly present our performance report for the past year. 

Sincerely,

Alexander Balev,

Proxiad SEE CTO

Key Achievements & Strengths 

Software Development & Quality Assurance 

Our software development and quality assurance teams have been instrumental in delivering high-quality solutions with reliability and efficiency. Some of our key successes include: 

• High-Quality Deliverables: Successfully deploying 22 full releases and multiple updates for a global banking institution, ensuring smooth implementation across over 10 countries. 

• Award-Winning Software Solutions: Delivering three full releases for a financial services provider, earning the “Extra Mile Team Award.” 

• Health Tech Innovation: Completing a new medical technology solution ahead of schedule while maintaining a high test coverage rate. 

• Scalability & Support: Executing more than 400 projects across various industries, including technical and functional support for major banking expansions. 

• Enterprise-Grade Implementations: Deploying 500+ EDI implementations in production with a 99% success rate. 

Infrastructure & Performance Optimization 

Optimizing system performance and ensuring high availability has been a key priority, leading to: 

• Transaction Availability: Achieving 99.98% uptime, exceeding industry benchmarks. 

• Faster Load Times: Doubling web app loading speeds through enhanced request handling and dependency optimization. 

• Resilient Software Stability: Implementing automated testing pipelines, significantly reducing regression issues. 

• Peak Performance Under Pressure: Ensuring 100% uptime for multiple clients during high-traffic events such as Black Friday and Cyber Monday. 

AI & Innovation 

AI-driven solutions, system migrations, and innovative approaches have played a crucial role in transforming operations: 

• AI & Predictive Analytics: Developed 100+ AI-powered marketing campaigns, streamlining communications and increasing engagement. 

• Fraud Detection & Risk Mitigation: Developing predictive AI models to proactively identify fraudulent activities. 

• AI assisted migration: We leveraged AI-powered automation to accelerate the migration from Hibernate Criteria to JPA Criteria, reducing manual effort by around 70%. 

• Accessibility Enhancement: Integrating AI-powered accessibility tools for improved content compliance. 

Complex Technical Migrations 

We managed multiple migrations throughout the year, minimizing technical debt and enhancing system performance for our clients: 

• Seamless Migrations: Successfully migrating 85+ applications to a new infrastructure, optimizing performance and cost-efficiency. 

• Legacy Modernization: Migrating critical batch processes from outdated systems to Java, improving operational efficiency and system sustainability. 

• Compatibility optimization: Completing the migration of 150 projects to adapt to a new Linux version for better system efficiency. 

• Scalable PHP Migrations: Transitioning legacy PHP systems across multiple clients, ensuring adaptability and modernization. 

Working with our Client’s End-users 

Our clients’ confidence means that they entrust us with having direct contact with their end-users. Here are some successes we have achieved within such activities: 

• End-User Engagement: Conducting 500+ technical demos and discovery sessions to facilitate client-customer interactions. 

• Supplier Onboarding: Integrating hundreds of catalogs and managing seamless onboarding processes for 75 suppliers. 

• Client Retention Excellence: Achieving an exceptionally low client churn rate of just 0.9% for key accounts, well below industry standards. 

• Certified Medical Device Handling: Acquiring certifications for third-party medical device management, reducing customs-related delays and ensuring faster delivery. 

Talent Growth & Community Engagement 

We continue to invest in talent development and community engagement to foster innovation and skill enhancement: 

• Health Tech Expansion: Doubling the size of our Health Tech division, accelerating project execution. 

• Team Growth: Onboarding 40+ new professionals across various client projects. 

• Ongoing Education: Providing 200+ training courses to enhance technical capabilities. 

• Academic Contributions: Organizing an Automation Testing course at Plovdiv University and delivering Java and career-focused lectures at the Technical University. 

As we move into the next year, we remain focused on expanding our capabilities, embracing new technologies, and continuing to drive outstanding results for our clients. Thank you to our dedicated teams and valued partners for making 2024 a year of remarkable progress. We look forward to another year of innovation and success. 

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• Tag: technical report