How emerchantpay Optimized Workplace Management with Desk Buddy  

Company

emerchantpay

Customer since

2023

Industry

Fintech and Banking

Services/ Products

Desk Buddy

emerchantpay is a leading global payment service provider and acquirer with over 20 years of industry expertise. It provides businesses with advanced, secure and tailored payment solutions, enabling seamless transactions across multiple industries and geographies. With cutting-edge technology and a customer-centric approach, emerchantpay empowers businesses to design seamless and engaging payment experiences for their consumers. 

With a dynamic and fast-growing team in their Bulgarian office, they needed a flexible and reliable workplace management platform to accommodate their hybrid workforce. 

Before implementing Desk Buddy, emerchantpay faced challenges related to workplace management, such as: 

• Manual reservation processes – Booking desks, meeting rooms and parking spots were time-consuming and prone to scheduling conflicts.
• Limited visibility – It was difficult to track availability and optimize resource allocation efficiently.
• Coordination difficulties – Managing space for a hybrid workforce required better coordination to ensure an optimal office experience.   

As the company expanded and the team grew in size, it became evident that a more intuitive, responsive and scalable solution was necessary to streamline workplace operations.

emerchantpay collaborated with Proxiad SEE to explore Desk Buddy, a comprehensive workplace management platform designed to enhance hybrid office operations. After receiving a demo environment, they were impressed by: 

✅ User-Friendly UX – The intuitive interface would make a forthcoming transition seamless. 
✅ Faster System Performance – Desk Buddy operated smoothly without delays. 
✅ Reliable Customer Support – Proxiad SEE would provide dedicated support, ensuring a hassle-free onboarding experience. 
✅ Custom Development Capabilities – The flexibility to tailor features according to emerchantpay’s needs. 

In April 2023, emerchantpay adopted Desk Buddy, fully integrating it into their Office 365 ecosystem using SSO (Single-Sign-On) authentication.

Desk Buddy now enables all employees at emerchantpay’s Bulgarian office to efficiently manage their workspace: 

• Hot-desking system – Employees can reserve 188 desks based on availability. 

• 16 conference rooms – Equipped with tablets for ad-hoc bookings, ensuring seamless meeting room management. 

• 8 parking spots – Bookable through the platform by designated employees, optimizing parking allocation. 

Faster, Smarter Hybrid Office Management

Since deploying Desk Buddy, emerchantpay has achieved: 
🔗 Seamless Office 365 Integration – SSO-enabled login enhances security and simplifies user access. 
📊 Better Resource Utilization – Conference rooms and parking spaces are now efficiently managed, reducing idle time. 
📞 Reliable Customer Support – Issues are resolved promptly, eliminating previous frustrations. 

By switching to Desk Buddy, emerchantpay has successfully transformed its workplace management system, benefiting from faster performance, better usability and tailored customizations. As emerchantpay continues to grow, Desk Buddy remains a trusted partner in optimizing their hybrid workplace.