Scaling B2B Procurement Services with Proxiad SEE

Business Case

In 2012, the company embarked on a project to enhance the integration of applications within its B2B procurement services platform. To ensure long-term success, it required a stable, reliable team where expertise could be retained, minimizing knowledge loss due to high employee turnover. The goal was to build a dedicated team with deep domain expertise to support the platform’s evolution and provide seamless integration for its global network of clients.

Headquartered in Palo Alto, CA, the company is the world’s largest business commerce network, with over 5,000 employees worldwide. It offers cloud-based procurement solutions that enable businesses to buy, sell, and manage cash flow efficiently, fostering collaboration between global trading partners. By leveraging its advanced procurement platform, companies streamline invoice handling, enhance compliance, and gain full control over their procurement processes.

The company’s procurement platform optimizes the invoice management process between buyers and suppliers. The solution enhances procurement workflows, ensuring compliance, transparency, and efficiency in the end-to-end purchasing process.

To support its expanding operations, the company needed a reliable outsourcing partner capable of providing skilled project managers and BPO specialists to manage supplier integrations, troubleshooting, and compliance processes.

The company chose to collaborate with Proxiad SEE for its strong employee retention, which ensures that critical business knowledge and expertise are maintained within the team. Proxiad SEE fosters a stable and friendly work culture, minimizing turnover and creating a team that is not only technically skilled but also highly engaged and committed.

• Dedicated, well-trained teams with deep knowledge of procurement processes.
• Continuous upskilling and training, ensuring ongoing expertise development.
• Stable team structures, leading to greater efficiency and reduced onboarding costs.

Proxiad SEE built a dedicated team comprising Integration Managers and Quality Assurance (QA) Specialists who underwent intensive training to fully understand the client’s business processes. The team has since expanded due to the project’s ongoing success and growing demand.

Agile Project Management & Responsibilities

The integration projects follow a short sprint-based methodology, covering multiple phases:

1. Defining project scope
2. Configuration & customization
3. Development & testing
4. Deployment & go-live support

Our team is responsible for:

• End-to-end supplier integration management
• Troubleshooting and resolving failed/rejected transactions
• Fixing file formats to ensure seamless data exchange
• Ensuring on-time project completion and milestone tracking

To enhance efficiency and meet diverse client needs, the team was divided into two specialized groups:

• Buyer-side specialists
• Seller-side specialists

Each professional in the team is also multilingual, with fluency in English, German, French, and Dutch, ensuring smooth communication with international clients.

The team applies deep technical expertise in Electronic Data Interchange (EDI) to support procurement and financial transactions, using:

1. CXML
2. EDI-FACT D98A
3. EDI-ANSI X12
4. CSV & other structured data formats